Apparently I have a bundle |
In the meantime, below is an actual transcript from a chat session with Comcast's customer service last week after I failed to get through to them on the phone:
user Evan_ has entered room
Evan>
want to talk about my bill / change service and the fact that no
one answers the phone at 1-800-comcast
analyst Eugene has entered room
Eugene>
Hello Evan_, Thank you for contacting Comcast Live Chat Support.
My name is Eugene. Please give me one moment to
review your information.
Evan
>Hi Eugene.
Eugene>
It is a pleasure to have you on chat! First of all,
I apologize for whatever inconvenience the issue has
caused you but I'll be more than happy to resolve it for you.
I hope you haven't waited so long to be assisted.
How's your day so far?
Eugene>
I will be glad to assist you with that.
Evan
>I didn’t say anything.
Eugene>
May I know what is your question regarding your bill
Evan_>
i actually want to talk to someone on the phone,
you know, hear a human's voice.
Evan_>
is there someone (you?) who could please call me?
Evan_>
xxx-xxx-5485
Eugene>
I understand Evan, but I am a chat support analyst,
we can't do that,you can only call our
direct number 1-800-266-2278
Thanks Eugene! |
Evan_>
tried that, they cant connect
the call. No one is available
to speak with me.
Evan_>
do you have the ability to
change our bill /
switch our service?
Eugene>
What do you mean switch
service? you mean you
want to upgrade your
service or downgrade?
Evan_>
not sure ... either
Eugene>
As I have checked your account Evan,
you have a bundle service
Eugene>
I see here that you have our bundle.
Evan_>okay, so we have a bundle.
Eugene>Just a heads up,
as a cable chat analyst, I would be unable to make changes
to your bundle. Do not worry, you would only need to call
for changes to be done. What I will be able to do for you
is offer any information to assist you in the change you
would like to make. As a cable chat analyst,
my tools are limited to services individually placed
on the account. What I will also do is make a notation
for you in your account that you are looking for promotions.
Evan_>
yeah, the fact that i'd still have to call brings
me back to the original problem of not being able
to connect with you guys.
Eugene>
I am sorry to hear that Evan, but for your issue
really needs to processed by calling the number
or you can also try to visit the
nearest local office in your area.
Evan_>
awesome!
Evan_>
see ya
Eugene>
Have a great day!
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